Renee Evenson----Customer Service Author, Business
I am passionate about customer service and have devoted my entire career to teaching frontline employees how
to provide exceptional service to each and every customer. My management career was with BellSouth in the Small Business Market,
where I was responsible for customer service results, and employee training and development. While at BellSouth, I had
the opportunity to write training material and create training videos.
After leaving BellSouth I now devote
my time to writing books and training material to help frontline employees learn how to provide exceptional customer
service and customer service managers to lead exceptionally. I chose to focus on customer service because people
assume that providing customer service is easy, just be nice to customers. It's a lot more involved than being nice. Providing
each customer with the best possible service involves learning how to deal with different types of customers and more importantly,
different types of situations. Well-trained employees are your key to building a loyal customer base. Being nice is important
but more important is knowing how to find the best solution for each customer, and finding it quickly. My books show you how
to do that for both frontline employees as well as those who manage frontline employees.
In addition to writing books and articles,
I also create customized training course content and solutions for both businesses and colleges. Because of my experience and knowledge of writing, editing, and publishing, I can help
design course material, create course material, edit course material, or serve as a subject matter expert and mentor.
I sum up my career this
way: As a service provider, I value each of my customers
and strive to provide them with exceptional service by finding the best solution to their needs, whether it be to
create, coordinate, or counsel.
I am passionate, persistent, and perseverent in every job I do.
latest book, Powerful Phrases for Dealing with Difficult People, Oct 2013, I teach you how to deal with all
those personalities you encounter at work: coworkers who are bullies, brownnosers, backstabbers, know-it-alls, slackers, to
bosses who are abusive, incompetent, micromanagers, or reactive.
- 20 challenging coworker behaviors, 10 difficult boss personality
325 phrases that help you deal with these people and enter into successful conflict resolution conversations
- An entire chapter devoted to recovering from
blunders you caused
5-step process for turning bad work situations into positive ones
Order from amazon.com or direct from
the publisher at amacombooks.org. Special publisher pricing for bulk orders. Custom-editions are also available from AMACOM
See my writer's blog for powerful phrases and tips to help you in
your job! Follow me on twitter for helpful customer service and management tips.
in writing about the relationships between frontline employees, managers, and their
customers. I study customer service trends and can teach you how to
provide exceptional customer service in my books. Please contact me with any questions or just to talk customer
Training 101 2nd Edition 101
prices are offered for these books and self-help booklets when ordered
website. The books are also available in bookstores, and other online sites,
such as amazon.com.
on this website only!
Check out my Single Subject Booklets—great for career help,
training, meetings, and self-development!
I also offer the following professional services:r>
Free Lance Writing
Specializing in training material for customer service and business management topics